These Terms of Use (the “Terms”) are a binding contract between you and Laundrymen, LLC. (“Laundrymen,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.
Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.
Will These Terms Change?
We are constantly trying to improve our Services, so these Terms may need to change along with our Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at https://www.laundrymen.com/, send you an email, and/or notify you by some other means.
If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.
What are the Basics?
You promise to provide us with accurate, complete, and updated registration information about yourself. You may not transfer your account to anyone else without our prior written permission. If you change your contact information, including any mobile number, you agree that you will notify us immediately.
You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).
You will only use the Services for your own internal, personal, or commercial use, and only in a manner that complies with all laws that apply to you.
Services. Our Services may be subject to payments now or in the future, such as dry cleaning, launder and press, wash, dry, fold, or related services. By using our Wash, Dry, Fold Service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. By using our Specialty Cleaning Service, you agree that your items are suitable for the cleaning process, and include manufacturer’s care tags. If care tags are not included, you agree that, Laundrymen can use its discretion to reject the item, or discern an appropriate cleaning method.
Limitations of the Services.
Missed Pickup Fees: Laundrymen reserves the right to charge a missed pickup fee if the customer does not have their bag out at the agreed upon day and time. The missed pickup fee will be determined by Laundrymen, but shall not exceed the cost of one full service pickup.
Refused Items: We may refuse to clean any item based on manufacturer’s care tag, suitability for cleaning, or that we feel is hazardous to our staff (i.e human or animal waste). If you choose for us to clean it, we require a liability release.
Items not covered by the Services: Suede/Leather, Cloth Diapers, Stuffed Animals or Toys, Damaged Items, Pillows, Cushions, Pet Bedding, Horse Blankets and Padding, and Rugs with a Rubber Backing
Damaged/Missing Items (excluding Laundry): Although our normal procedure is to check pockets before loading your wash into the washers, in no case are we responsible for loss of or damage to any items left in your laundry (i.e: money, jewelry, pens, electronics, etc). You agree not to leave those things in your laundry.
Limitations of Liability.
You understand that there is inherent risk in the Services and there is potential for clothing and related items to get lost or damaged. We’ve implemented measures designed to prevent the situations of lost or damaged items from happening, but we cannot guarantee that such situations will never happen. In the event that the clothing or other items that you sent to Laundrymen for Services is damaged or lost as a result of any fault of Laundrymen (including our employees), we will work with you and endeavor to rectify the situation, provided that you provide us with written notification identifying the issues with your order with supporting evidence within fourteen (14) days of our delivery of your items for such order.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE LAUNDRYMEN PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, PRODUCTS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF SEVEN HUNDRED AND FIFTY ($750) DOLLARS, (D) ANY MATTER BEYOND OUR REASONABLE CONTROL.
Billing. We use a third-party payment processor to bill you through a payment account linked to your account for use of Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms.
We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such the Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.
Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.
Reaffirmation of Authorization. Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service.
Termination
You are free to stop services at any time by contacting us at customerservice@laundrymen.com, or through call or text at 919-215-8575. Laundrymen is also free to terminate (or suspend access to) your use of the Services or your account for any reason at our discretion, including your breach of these Terms. Laundrymen has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.
In the event that there are any unpaid Service Fees due and Customer does not pay upon demand by Laundrymen, Laundrymen may terminate this Agreement and may initiate legal proceedings against Customer for the full amount due for the entire Term and collect reasonable attorney’s fees and costs. Interest will accrue on any unpaid balance at 1.5% per month.
For Student Laundry Plans. If the Customer terminates the Agreement within the first two (2) weeks of the Term, Laundrymen will issue a full refund of the Service Fee less week(s) of service used. After the first two (2) weeks of the Term, we will issue a refund equal to 50% of the Service Fee multiplied by a fraction whose numerator is the remaining number of remaining weeks in the Term, and the dominator is the total number of weeks in the Term. Customers are not refunded for any under-usage of services.
WARRANTY DISCLAIMER
Laundrymen and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Laundrymen and all such parties together, the “Laundrymen Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Laundrymen Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Laundrymen Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY LAUNDRYMEN (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties; and shall be governed by North Carolina law, with venue and jurisdiction proper in the place where services were provided.
